Customer Service Survey

1. What type of tax information did you need? *


2. Which of our online services did you use? *


3. Please rate our website on the following features:

Neutral Somewhat
Searching and Viewing Taxes
Printing Bills and Receipts
Paying Taxes
Navigation and Graphics

4. Overall, how satisfied were you with our tax website? *


5. About how long did it take to get the information you needed? *


6. How many times have you visited this tax site? *

7. How did you learn about our site?


8. How likely are you to use this website again? *


9. Based on your experience with other government offices, how did your experience with our office compare? *


10. How many times did you have to contact the City before getting the information you needed? *

11. Do you have any comments or suggestions?

© 2019
City of Decatur, Georgia • 509 McDonough Street, Decatur GA 30030 • 404-370-4100 •